The role
You’ll own payroll for our clients from onboarding to year-end. You’ll run payroll in Gusto, set up new clients, and be the person clients and Gusto support hear from when something needs fixing.
This role is for someone who likes getting the details right and isn’t afraid to pick up the phone. You’ll also support our accounting team and keep our practice management system, Double, accurate and current.
What you’ll do
- Onboard new payroll clients in Gusto, including company setup, employee onboarding, and registering for state withholding and unemployment accounts.
- Maintain payroll accuracy by verifying that benefits deductions, garnishments, and federal and state withholdings are set up and recorded correctly.
- Manage employee changes, including new hires, terminations, pay rate changes, and PTO, in coordination with client contacts.
- Respond to tax agency notices and resolve state account or filing issues as they come up.
- Support year-end processes, including W-2 and 1099 preparation and review.
Show 4 more responsibilities
- Support the accounting team by requesting and organizing client documents and managing access to client systems and accounts.
- Administer Double, our practice management system, keeping client records, workflows, and deadlines accurate and current.
- Lead payroll onboarding calls with new clients. Walk them through setup, gather the information you need, and explain how payroll will run going forward.
- Communicate directly with clients and Gusto support by phone, video, and email. Proactively resolve questions, issues, and errors rather than letting them sit in an inbox.